Editor Review

Lennox heat pumps are grouped into three product families: Signature Collection (16-18 SEER, 63-72dB), Elite Series (13-16 SEER, 71-74dB) and Merit Series (13-14 SEER, 76dB). Lennox is one of the first manufacturers to feature a heat pump (Model XG20) that is integrated with a solar panel to offset part of the electrical cost associated with operating the heat pump and blower systems. Lennox also features some of the quietest models in the industry. Lennox heat pumps use environmentally friendly chlorine-free R-410A refrigerant

Recommended Lennox Heat Pumps

  • Elite Series XP14 (up to 16 SEER)
  • Merit Series 14HPX (up to 14 SEER)

The consumer reviews for Lennox heat pumps are about average for reviews of major heat pump brands, with an average rating of 2. Some people complain about inadequate heating/cooling and lower than expected energy savings. In many cases, it appears that these units were not installed properly. If there are no installation issues, people report a generally high level of satisfaction. JD Power ranked Lennox as the top rated HVAC brand in terms of warranty and repair service

Consumer Review Scoreboard

  • Total Number of Reviews - 78
  • Sources - furnacecompare.com, high-performance-hvac.com, JD Power
  • Avg Consumer Rating - 2 Stars

Pros

  • many innovative engineering features
  • very popular brand
  • if installed properly, components last a long time

Cons

  • lower than expected energy savings
  • more expensive than other brands

Comments

consumer review from furnacecompare.com

Last summer, we replaced a 16 year-old York air conditioner with a Lennox xp19 heat pump. We kept our propane fired Weil-Mclain boiler as supplemental and back up heat and had electric resistance heat installed in the air handler in case the price of propane jumps again. So far, we are very satisfied with the Lennox heat pump. It's too early to run the economics but high temperature in the last 2 days have been in the mid to upper 20s and the heat pump appears to be sufficient to keep up. Propane supplemental heat comes on in the morning when the set back goes off, but isn't generally needed beyond that. We have the air handler set to run in continuous low mode, which seems to keep room temperatures uniform. My wife and I find the house to be more comfortable than last winter but can't put our finger on why. The only change is the heat pump, so it seems to deserve the credit. I have supplemental propane heat locked out if the outdoor temperature is above 30, and am still experimenting with what outdoor temperature to set the heat pump lock out at. Lennox engineering documents indicate that the xp19 has a CoP of 2.9 to 3.0 into the teens, so I'll try to keep it running as long as I can. With a CoP of 3, heating cost should be close to 1/3 of past bills before accounting for supplemental heat. The system's only 6 months old, so time will tell but we're satisfied so far.

See at least 78 more reviews at furnacecompare.com.

Submitted Fri, 04/09/2010 - 15:40
Consumer review from JD Power

Lennox Industries Inc. ranks highest among HVAC manufacturers

Submitted Sat, 04/10/2010 - 10:15

[expand] My models (*)