Editor Review

Rheem heat pump models range fromm 13 SEER to 16 SEER with up to 9.5 HSPF. Rheem heat pump models are organized in 3 product families: Prestige, Classic and Value Line. Models in the Prestige line include Rheem's Comfort Center application which provides on-line diagnostics, enhanced monitoring and more advanced communication with digital thermostats. Prestige models also feature more quiet operation and humidity control. All Rheem models feature environmentally friendly R-410A refrigerant and a 10 year compressor/5 year limited parts warranty.

Recommended Rheem Heat Pumps

  • Classic RPNL-*AZ Series (13 SEER)
  • Prestige RPRL-JEC Series(16 SEER)

Consumer ratings for Rheem heat pumps are about average compared to reviews for other brands, with an average rating of 2. Some people complain about inadequate heating/cooling, lower than expected energy savings and lack of availability for replacement parts. In many cases, it appears that these units were not installed properly. If there are no installation issues, people report a generally high level of satisfaction.

Consumer Review Scoreboard

  • Total Number of Reviews - 33
  • Sources - furnacecompare.com, high-performance-hvac.com
  • Avg Consumer Rating - 2.0 Stars

Pros

  • quality components
  • heats/cools well
  • if installed properly, components last a long time

Cons

  • lower than expected energy savings
  • some problems with digital components

Comments

consumer review from furnacecompare.com

I owned a Rheem classic viii high effeciency heat pump since 1995. I had three problems over its life. The defrost card failed twice and the compressor pressure line failed due to being improperly supported from the factory. The lline cracked just downstream of the compressor. The compressor is about to fail now. It keeps shutting down on the thermal over heat, but the pressures look good. It has been a fairly good unit all things considered. Two of my friends installed similar Rheem units at about the same time. All three lasted between 12 and 14 years, so that appears to be about the life of the unit.

See at least 33 more reviews at furnacecompare.com.

Submitted Fri, 04/09/2010 - 15:40
consumer review from highperformancehvac.com

Bought a new unit four years ago and nothing but problems. Every winter it never goes on. Need to a tech in for repair to have it started. Then summer comes and I need another tech to come and turn on the A/C. This has been going on for four now. have no idea what do do next. Every tech balmes the former tech. $2500.00 for this unti plus 600 a year in tech cost. enough is enough.

Submitted Fri, 04/09/2010 - 15:40

[expand] My models (*)