Editor Review

Carrier heat pump models come in 4 different product lines: Infinity, Performance (and Performance Compact), Comfort Series and Base Model. The Infinity heat pump (model 25HNA9) was award the Consumer Digest "Best Buy" award in 2008. It features two compressors for higher heating/cooling efficiency (up to 19 SEER and 9.5 HSPF), electronic commmunications for remote monitoring and control of the unit, a 10 year warranty on the compressor and parts and quiet (69 dBA) operation. Many people opt for model in the Comfort Series (Models 25HCB6, 25HCB5, 25HCB4, 25HCB3), which are both energy star rated, offer 16 SEER and 9 HSPF performance and are priced lower. Carrier models use Puron, an environmentally safe coolant that is an alternative to freon.

Recommended Carrier Heat Pumps

  • Infinity 25HNA9

The consumer reviews for Carrier heat pumps are mixed, with an average rating of 2. A number of people complain about about short compressor life, noise and the frequent need for repairs. In many cases, it appears that these units were not installed properly. If there are no installation issues, people report a generally high level of satisfaction.

Consumer Review Scoreboard

  • Total Number of Reviews - 45
  • Sources - furnacecompare.com, high-performance-hvac.com
  • Avg Consumer Rating - 2.0 Stars

Pros

  • recommended by professional installers
  • very popular brand
  • if installed properly, components last a long time

Cons

  • Carrier dealer service network not always helpful
  • some people report early compressor failure
  • some people complain about the noise on the lower end units

Comments

consumer review from furnacecompare.com

Just purchased two units, a 2 ton and a 4 ton. Purchased to replace 16 year old Ruud units, one compressor failed and the other was leaking. My installer did a great job of installing the Carrier units and my initial impression of these units is great. Our area has temps from the mid 20's (usually a few days)to the 100's for many days in the summer. This year 2009/10, we had record lows for weeks at a time. Once temps got below 38 the Ruuds used aux heat most of the time. The Carrier Performance units are generating heat down to the 25's without aux heat. The air handlers manage the air flow so you don't feel the cooler air at the beginning of the cycle and ramp it up when the air is hotter. The outside units is much quieter than my old Ruuds. So far, I am very please with Carrier units and hope for many more years of warmth and cooling. By the way, the Ruud units did very well for the money I put into them and performed fare with semi-annual maintenance.

See at least 44 more reviews at furnacecompare.com.

Submitted Fri, 04/09/2010 - 15:40

[expand] My models (*)